01
Session opened
Your app or the HECID app asks the platform to start a verification. A unique case is created and tied to your organisation.
What is recorded
case id · tenant · requested checks · time
Home / Verification flow
Verification flow
How a verification takes place, step by step.
Follow one case from the moment a customer starts to the moment your system receives a decision. Every step leaves evidence.
Live walkthrough
Step 1 / 8
Session opened
Your app or the HECID app asks the platform to start a verification. A unique case is created and tied to your organisation.
What is recorded: case id · tenant · requested checks · time
Step 2 / 8
Document captured
The customer photographs the front of their ID. The app guides framing and rejects blurred or cropped images before upload.
What is recorded: document image · capture device · quality score
Step 3 / 8
MRZ read and checked
The machine-readable zone is read and every check digit is recomputed. Document number, birth date and expiry must all be consistent.
What is recorded: MRZ fields · check-digit results · expiry check
Step 4 / 8
Liveness confirmed
The customer follows short on-screen prompts. The platform checks that a live person is present, not a photo, screen or mask.
What is recorded: liveness result · prompts used · frames analysed
Step 5 / 8
Face matched
The selfie is compared with the photo on the document. A similarity score is computed against a threshold set for your deployment.
What is recorded: similarity score · threshold · model version
Step 6 / 8
Evidence sealed
All evidence is packaged and its hash is chained to the previous ledger entry, so any later change can be detected.
What is recorded: evidence hash · previous hash · ledger position
Step 7 / 8
Human review
A second reviewer, signed in with multi-factor authentication, examines the evidence and approves or rejects the case.
What is recorded: reviewer id · MFA · decision · reason
Step 8 / 8
Decision returned
The result and the evidence reference are returned to your system. The case is now complete and auditable.
What is recorded: final state · notification · audit export
Names, numbers and scores shown are illustrative.
Every step, in detail
02
Document captured
The customer photographs the front of their ID. The app guides framing and rejects blurred or cropped images before upload.
What is recorded
document image · capture device · quality score
03
MRZ read and checked
The machine-readable zone is read and every check digit is recomputed. Document number, birth date and expiry must all be consistent.
What is recorded
MRZ fields · check-digit results · expiry check
04
Liveness confirmed
The customer follows short on-screen prompts. The platform checks that a live person is present, not a photo, screen or mask.
What is recorded
liveness result · prompts used · frames analysed
05
Face matched
The selfie is compared with the photo on the document. A similarity score is computed against a threshold set for your deployment.
What is recorded
similarity score · threshold · model version
06
Evidence sealed
All evidence is packaged and its hash is chained to the previous ledger entry, so any later change can be detected.
What is recorded
evidence hash · previous hash · ledger position
07
Human review
A second reviewer, signed in with multi-factor authentication, examines the evidence and approves or rejects the case.
What is recorded
reviewer id · MFA · decision · reason
08
Decision returned
The result and the evidence reference are returned to your system. The case is now complete and auditable.
What is recorded
final state · notification · audit export